Table of Contents

Inside EA – A Behind the Scenes Look at How Estate Agents Operate

Introduction vii
1. Estate Agents 1
2. Not All Estate Agencies Are the Same 21
3. The Pros and Cons 57
4. Selling 73
5. Agency Agreements 109
6. Estate Agency Boards 131
7. Viewings 147
8. Buying 173
9. Making an Offer 195
10. A Day in the Office 225
11. A Competitive Business 233
12. Infighting 259
13. Investment Property 281
14. Naughty Negotiators and the Property Public 317